SRPM Blog

My family and I had a great trip to Orlando in Florida recently.  The weather was of course brilliant, Disney was exactly what you would expect it to be - fun and expensive.  The thing that suprised and delighted me the most was the fantastic customer service.

It was my first trip to the states and I had heard that customer service was good - but it still surprised me just how nice people are in shops and restaurants.  The fact that I was so surprised lead to me question why?  The only answer I can find is that customer service has become so poor generally in the UK and I was therefore not used to it.  I am not of course including everyone in this, but how often do you reach a cash till and the person doesn’t even say “please” or “thank you”.  Simple manners are the very least we should expect. 

In most of the restaurants we sampled, the service was above and beyond simple manners… we were given suggestions for each course, free top-ups on all soft drinks without asking.  We were asked about what we had done that day, where we were going tomorrow.  I know that many workers rely on tips to make up their wages and maybe this focusses the mind, but training must be one of the issues we need to address in our country.

Good customer service is hard to come by, it is something I try to instill at SR Print Management, and to this end we now have a customer service guarantee in place.  Please do ring me to ask about it - I have yet to find anyone else making the same offer! 

Steve Rushton

PS - 0844 884 2260 is the number to ask me about our customer service guarantee