10 Years this year!
2010 marks the tenth anniversary of SR Print Management being “born”. Having been in the print business many years already, I decided to start SR Print Management to try to be different from just being “another” printer. I wanted to be able to handle all my customers requirements. Not having one specialism means we can supply almost anything printed, and not being tied to one production schedule means we can be lightening fast on deliveries where required - these are just two of the things that differentiate us from other printers.
Many companies claim “Customer Service” as one of their Unique Selling Points, but I truly believe ours to be great. A recent survey we conducted, thankyfully confirmed this. In the survey 100% of respondents said that they would recommend us (thats better that 8 out of 10 cat owners recommending Whiskers!). Thank you to those that took the time to complete the survey, the results were very positive, a few suggestions were made which we are now trying to put in place (some already have been). Perhaps the most surprising result on the survey was that 56% of respondants turned down the opportunity to get sweets or chocolate as a reward 
To celebrate 10 years, you will notice a little emblem appear on our paperwork from now on. This is because we are very proud of the achievement in what is a tough market place at times. I am sure I speak on behalf of my staff when I say that we still “love” print. If you read the trade press it pretty much mirrors the national press… doom and gloom. We don’t believe in doom and gloom at SRPM, we relish the challenges that our clients set us on a daily basis. Living up to and exceeding our customers expectations is the reason we take on those challenges, employing great people helps us achieve this.
Steve Rushton
Tags: customer service, print, printing, ten years